M12 and Samsung Next helped add $11m to a first tranche that closed in January, taking the customer service software developer's overall funding to more than $63m.

US-based customer service software provider Directly closed a $31m funding round on Wednesday after adding $11m from investors including software provider Microsoft and consumer electronics producer Samsung. M12 and Samsung Next joined Triangle Peak Partners, Toba Capital, Industry Ventures, True Ventures, Costanoa Ventures and Northgate in the extension. Apart from Toba and Triangle Peak, all…

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